Buycade Returns Contact Form
Need to return an item? We are here to help. Because Buycade partners with many different suppliers and vendors, return policies may vary by product. Complete the form below and our support team will guide you through the process.
How Refunds Are Issued
Once the vendor or supplier approves your claim, damaged, defective, or incorrect items are refunded to your original payment method with no restocking fee.
Once the vendor or supplier approves your return, all other returns, including change-of-mind, not as described, and other reasons, are refunded to your original payment method, less a 15% restocking fee calculated on the merchandise amount paid after discounts, excluding tax. You may also be responsible for return shipping. We’ll confirm the return instructions and any applicable shipping costs when you start your return.
🔄 What happens next
- Our support team reviews your request
- We connect you with the correct vendor handling your product
- You receive specific return instructions including shipping details
⚠️ Important notes
- Items must be unused and in original packaging within the vendor timeframe
- Some products may not be eligible for return
- Return shipping costs are determined by the vendor
- All refunds are issued upon vendor or supplier approval
- Damaged, defective, or incorrect items are refunded with no restocking fee
- All other returns are subject to a 15% restocking fee and applicable shipping costs
Submit a Return Request
Request received
Your return request has been sent to our support team at contact@buycade.com.
We will review your request and be in touch within 1 to 2 business days with next steps.