Portola Pleated Sofa by Couch.com

Shipping Policy – Buycade

At Buycade, we work hard to get your order to you quickly and reliably. Buycade partners with a network of trusted U.S. suppliers and brands. Because we are a multi-vendor marketplace, items may ship from different U.S. warehouses depending on the supplier and product category. Please review our shipping details below:

📦 Processing Time

Most orders are processed and shipped by our vendors and suppliers within 24–48 hours (business days) after payment is confirmed.

Orders placed on weekends or holidays will begin processing the next business day.

🚚 Shipping Methods & Delivery Times

Standard shipping is provided via trusted ground services from various U.S. Warehouses.

Typical delivery takes 2–5 business days after your order has been shipped.

Carriers: USPS, UPS, FedEx, or DHL (depending on supplier)

You will receive a confirmation email with tracking details once your order is on the way.

💲 Shipping Costs

Most items ship free of charge.

Certain oversized, heavy, or specialty vendor items may carry a shipping fee.

Any applicable shipping charges will be clearly displayed at checkout or on the individual product page.

🌍 Shipping Locations

We currently ship orders within the United States only.

Unfortunately, we do not offer international shipping at this time.

Most items ship from verified U.S. supplier warehouses

Some items may ship from overseas manufacturers.

❓ Questions

If you have any questions about your order or shipping, please contact us at:
📧 contact@buycade.com

At Buycade, our goal is to make shopping fun, simple, and worry-free. Because we operate as a marketplace with multiple third-party suppliers, vendors, and popular brands, each partner may have its own return and refund guidelines.

To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.
After submitting your request, our team will provide:

The correct return address for the specific supplier

The required return instructions

Details on whether the customer or supplier is responsible for return shipping

Any additional requirements based on that supplier’s policy

This process ensures every return is handled accurately and according to the supplier's rules.

How to Start a Return

Visit our Returns Contact Page and submit your order details.
Our support team will review your request and connect you with the correct supplier/vendor handling your product.

You’ll receive specific instructions, including return shipping details, address, timelines, and any applicable restocking fees (if required by the vendor).

General Guidelines

Eligibility: Items must usually be unused, in their original packaging, and returned within the vendor’s stated timeframe.

Window: Return requests must started within 30 days of purchase.

Exclusions: Some products (such as personal care items, customized products, or clearance items) may not be eligible for return.

Refunds: Once your return is approved and processed by the vendor, your refund will be issued to your original payment method. Processing times may vary depending on the supplier.

Shipping Costs: Return shipping fees are determined by the vendor and may be the responsibility of the customer unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please submit a request immediately through the Returns Contact Page. We will prioritize your claim and work with the supplier to resolve the issue as quickly as possible.

Our Commitment

While each vendor has its own return policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.

Questions?
Contact our support team anytime through the Returns Contact Page or by email at contact@buycade.com.