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Returns / Refunds Policy

Customer Support

Return & Refund Policy

At Buycade, our goal is to make shopping fun, simple, and worry-free. Because we operate as a marketplace with multiple third-party suppliers, vendors, and popular brands, each partner may have its own return and refund guidelines.

Buycade Guarantee

30-Day Return Window on Every Order

Return shipping responsibility varies by vendor and will be confirmed when your return is initiated.

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Damaged, Defective, or Wrong Item

If your item arrives damaged, defective, or is not the item you ordered, photos or video documenting the issue are required before a return or replacement can be processed.

How to report: Send your photos or video along with your order number to contact@buycade.com or submit them through our Returns Contact Page. Our team will review and respond within 1 to 2 business days.

These cases are handled separately and are not subject to restocking fees.

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How to Start a Return

To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.

1
Visit our Returns Contact Page and submit your order details once your package has been delivered.
2
Our support team reviews your request and connects you with the correct supplier or vendor handling your product.
3
You receive specific return instructions tailored to your order.

After submitting your request, our team will provide:


The correct return address for the specific supplier

The required return instructions

Details on whether the supplier accepts or rejects the return and who is responsible for return shipping

Return timelines, any applicable restocking fees, and additional vendor-specific requirements
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General Guidelines

Eligibility: Items must be unused, in their original packaging, and returned within 30 days of purchase.
Return Window: All return requests must be started within 30 days of purchase.
Exclusions: Some products such as personal care items, customized products, or clearance items may not be eligible for return.
Refunds: Once your return is approved and processed by the vendor, your refund will be issued to your original payment method as outlined in How Refunds Are Issued below. Processing times may vary by supplier.
Shipping Costs: Return shipping fees are determined by the vendor and may be the customer's responsibility unless the item arrived damaged or incorrect.
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How Refunds Are Issued

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Once the vendor or supplier approves your claim, damaged, defective, or incorrect items are refunded to your original payment method with no restocking fee.
Once the vendor or supplier approves your return, all other returns, including change-of-mind, not as described, and other reasons, are refunded to your original payment method, less a 15% restocking fee calculated on the merchandise amount paid after discounts, excluding tax. You may also be responsible for return shipping. We’ll confirm the return instructions and any applicable shipping costs when you start your return.
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Refusing Delivery

Important: If you refuse to accept any package for any reason, you will be charged penalties including but not limited to additional shipping costs, handling fees, and restocking fees.

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Our Commitment

While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.

Ready to start a return?

Submit your request through our Returns Contact Page or reach us directly at contact@buycade.com.

Start a Return Request