At Buycade, our goal is to make shopping fun, simple, and worry-free. Because we operate as a marketplace with multiple third-party suppliers, vendors, and popular brands, each partner may have its own return and refund guidelines.
To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.
After submitting your request, our team will provide:
The correct return address for the specific supplier
The required return instructions
Details on whether the customer or supplier is responsible for return shipping
Any additional requirements based on that supplier’s policy
This process ensures every return is handled accurately and according to the supplier's rules.
How to Start a Return
Visit our Returns Contact Page and submit your order details.
Our support team will review your request and connect you with the correct supplier/vendor handling your product.
You’ll receive specific instructions, including return shipping details, address, timelines, and any applicable restocking fees (if required by the vendor).
General Guidelines
Eligibility: Items must usually be unused, in their original packaging, and returned within the vendor’s stated timeframe.
Window: Return requests must started within 30 days of purchase.
Exclusions: Some products (such as personal care items, customized products, or clearance items) may not be eligible for return.
Refunds: Once your return is approved and processed by the vendor, your refund will be issued to your original payment method. Processing times may vary depending on the supplier.
Shipping Costs: Return shipping fees are determined by the vendor and may be the responsibility of the customer unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please submit a request immediately through the Returns Contact Page. We will prioritize your claim and work with the supplier to resolve the issue as quickly as possible.
Our Commitment
While each vendor has its own return policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.
Questions?
Contact our support team anytime through the Returns Contact Page or by email at contact@buycade.com.