Return & Refund Policy
At Buycade, our goal is to make shopping fun, simple, and worry-free. Because we operate as a marketplace with multiple third-party suppliers, vendors, and popular brands, each partner may have its own return and refund guidelines.
Buycade Guarantee
30-Day Return Window on Every Order
Return shipping responsibility varies by vendor and will be confirmed when your return is initiated.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or is not the item you ordered, photos or video documenting the issue are required before a return or replacement can be processed.
How to report: Send your photos or video along with your order number to contact@buycade.com or submit them through our Returns Contact Page. Our team will review and respond within 1 to 2 business days.
These cases are handled separately and are not subject to restocking fees.
How to Start a Return
To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.
After submitting your request, our team will provide:
General Guidelines
Your Refund Options
For returns submitted under Not as Described, Changed Mind, or Other, you choose how your refund is issued. Please select your preferred option directly on the Returns Contact Form when submitting your request.
How to select your option: When submitting your return through our Returns Contact Form, look for the Refund Preference field and select Option A or Option B. Our team will confirm your selection before processing.
Refusing Delivery
Important: If you refuse to accept any package for any reason, you will be charged penalties including but not limited to additional shipping costs, handling fees, and restocking fees.
Our Commitment
While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.