If your item arrives damaged, defective, or is not the item you ordered, photos or video documenting the issue are required before a return or replacement can be processed.

These cases are handled separately and are not subject to restocking fees.

To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.

After submitting your request, our team will provide:

For returns submitted under Not as Described, Changed Mind, or Other, you choose how your refund is issued. Please select your preferred option directly on the Returns Contact Form when submitting your request.

While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.