Buycade Guarantee
30-Day Return Window on Every Order
Return shipping responsibility varies by vendor and will be confirmed when your return is initiated.
If your item arrives damaged, defective, or is not the item you ordered, photos or video documenting the issue are required before a return or replacement can be processed.
How to report: Send your photos or video along with your order number to contact@buycade.com or submit them through our Returns Contact Page. Our team will review and respond within 1 to 2 business days.
These cases are handled separately and are not subject to restocking fees.
To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.
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Visit our
Returns Contact Page and submit your order details once your package has been delivered.
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Our support team reviews your request and connects you with the correct supplier or vendor handling your product.
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You receive specific return instructions tailored to your order.
After submitting your request, our team will provide:
The correct return address for the specific supplier
The required return instructions
Details on whether the supplier accepts or rejects the return and who is responsible for return shipping
Return timelines, any applicable restocking fees, and additional vendor-specific requirements
Eligibility — Items must be unused, in their original packaging, and returned within 30 days of purchase.
Return Window — All return requests must be started within 30 days of purchase.
Exclusions — Some products such as personal care items, customized products, or clearance items may not be eligible for return.
Refunds — Once your return is approved and processed by the vendor, your refund will be issued based on your selected refund option. Processing times may vary by supplier.
Shipping Costs — Return shipping fees are determined by the vendor and may be the customer's responsibility unless the item arrived damaged or incorrect.
For returns submitted under Not as Described, Changed Mind, or Other, you choose how your refund is issued. Please select your preferred option directly on the Returns Contact Form when submitting your request.
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Option A — Store Credit
Receive the full refund amount as Buycade store credit with no restocking fee deducted. Credit is applied to your account upon return approval and never expires.
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Option B — Original Payment Method
Receive a refund to your original payment method, minus a restocking fee of 10% of the order value (minimum $5) to cover transaction and processing costs incurred on the original sale.
How to select your option: When submitting your return through our Returns Contact Form, look for the Refund Preference field and select Option A or Option B. Our team will confirm your selection before processing.
Important: If you refuse to accept any package for any reason, you will be charged penalties including but not limited to additional shipping costs, handling fees, and restocking fees.
While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.