If your item arrives damaged or defective, photos documenting the damage or defect are required before a return or replacement can be processed.

For returns due to customer preference or ordering errors, return shipping may be the customer's responsibility as determined by the vendor.

To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.

After submitting your request, our team will provide:

While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.