Buycade Guarantee
30-Day Return Window on Every Order
Return shipping responsibility varies by vendor and will be confirmed when your return is initiated.
If your item arrives damaged or defective, photos documenting the damage or defect are required before a return or replacement can be processed.
How to report damage: Send your photos along with your order number to contact@buycade.com or submit them through our Returns Contact Page. Our team will review and respond within 1 to 2 business days.
For returns due to customer preference or ordering errors, return shipping may be the customer's responsibility as determined by the vendor.
To ensure your request is routed to the correct supplier and handled properly, all returns must be initiated through our Returns Contact Page.
1
Visit our
Returns Contact Page and submit your order details once your package has been delivered.
2
Our support team reviews your request and connects you with the correct supplier or vendor handling your product.
3
You receive specific return instructions tailored to your order.
After submitting your request, our team will provide:
The correct return address for the specific supplier
The required return instructions
Details on whether the customer or supplier is responsible for return shipping
Return timelines, any applicable restocking fees, and additional vendor-specific requirements
Eligibility — Items must be unused, in their original packaging, and returned within the vendor's stated timeframe of 30 days.
Return Window — All return requests must be started within 30 days of purchase.
Exclusions — Some products such as personal care items, customized products, or clearance items may not be eligible for return.
Refunds — Once your return is approved and processed by the vendor, your refund will be issued to your original payment method. Processing times may vary by supplier.
Shipping Costs — Return shipping fees are determined by the vendor and may be the customer's responsibility unless the item arrived damaged or incorrect.
Important: If you refuse to accept any package for any reason, you will be charged penalties including but not limited to additional shipping costs, handling fees, and restocking fees.
While each vendor has its own return and refund policies, Buycade is committed to helping you navigate the process. Our customer support team will assist you every step of the way to ensure a smooth and fair resolution.
